Policy

Return and Refund Policy

Return and Refund Policy

Last updated: August 1, 2025

Thank you for shopping with Desigix Assets at assets.desigix.com.
We take pride in offering high-quality digital products, including PSD files, design assets, and creative resources curated for designers, editors, and content creators.

 

📌 Digital Products Only – No Refunds


All products sold on Desigix Assets are digital in nature, and are delivered instantly upon purchase.
Due to the nature of digital files, we do not offer refunds, returns, or exchanges once a purchase is completed.

Please ensure you:

  • Read the product description thoroughly

  • Review the screenshots and included details

  • Reach out to our support team before purchasing if you have any doubts

 

⚠️ Exceptions


Refunds will only be considered under the following rare circumstances:

  • You were charged twice for the same product

  • The file is completely inaccessible or corrupted, and our team is unable to provide a working version

If either applies, please contact us within 7 days of purchase at 📩 assets@desigix.com with:

  • Your order ID

  • Payment confirmation

  • A detailed explanation or screenshot of the issue

 

📮 Need Help?


For any questions regarding compatibility, usage, or file support, feel free to contact us before purchase.
We’re here to help you make the right decision.

📧 Email: assets@desigix.com
🌐 Website: assets.desigix.com

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